RAP®2 is here!

The next generation of RAP® is here, and it’s more capable than ever!

Now includes BMW* and Mercedes-Benz capabilities!

* Effective April 1, 2019

Drew Technologies is the industry leader in vehicle reprogramming; and we understand that J2534 programming can be a difficult task. In 2016, we revolutionized the automotive aftermarket industry with the introduction of our Remote Assist Program (RAP®). Our RAP® team has remotely assisted repair technicians, successfully programming thousands of Asian and domestic vehicles!

RAP®2 expands your technician's capabilities to include European vehicles with the same easy-to-use process!

Independent Repair Shop Owners and Technicians trust RAP®2 to:

• Finish the job correctly
• Keep the vehicle in your shop
• Increase profits
• Increase customer satisfaction

For a summary of RAP®2 capabilities and cost, click HERE.

For our sell sheet on RAP®2, click HERE.

Watch this video and see how easy RAP® 2 is to use!

What are the RAP® Service Hours?

Monday – Friday 8:30am – 6:30pm ET
Saturday 9:00am – 2:00pm ET

Special instructions for Saturday appointments!

• Appointments must be scheduled Monday – Friday for a Saturday appointment.
• Inbound calls will not be received on Saturdays. Only outbound calls will be made to those with scheduled appointments.
• Appointment scheduling will be available beginning at 9:00am ET with the last appointments being scheduling at 2:00pm ET.
• Nissan Valve Body/Transmission Programming appointments will be scheduled no later than 1:00pm.
All currently supported OEM makes will be supported (GM, Ford, Chrysler, Toyota, Honda, Hyundai, Kia, Nissan).
• Level 2 Tech Support issues will be pushed to the following Monday for processing.

What's new in RAP®2?

The RAP®2 kit includes:

• Windows Tablet PC
• An additional hard drive to allow for future expansion as new OE’s are added
• The same trusted J2534 device found in the original RAP®
• 4G Modem* for fast wireless internet access
• Subscription to Diagnostic Network included!
• OEM subscriptions
• A 90–amp battery maintainer** capable of handling European amperage requirements.
• European Accessory Kit may be required! Click HERE for more information.

Euro Accessory Kit

Diagnostic Network is a modern network for technicians & professionals in the automotive, collision, and heavy–duty service markets.


* See Information & Requirements for International RAP® Use callout below.
** IMPORTANT: 0 – 4 gauge jumper cables (not included) are required for guaranteed service!

So what does that mean?

You no longer need to purchase additional tools or OEM subscriptions to service your customers; and since our RAP® Service Technicians do the programming, outsourcing jobs that you're not tooled for can be a thing of the past and you can free up your technicians to get higher skilled labor hours in!

RAP® FAQ's ❱

How does it work?

It's as simple as 1… 2… 3…!

1. Give us a call to be scheduled

• Schedule for the next available appointment.
• Or choose a later time that works best for you.

At the time of your scheduled appointment, our RAP® Service Technicians will call you.

2. Plug in the RAP® kit

• Thirty (30) minutes prior to your scheduled appointment time, securely plug the power cord into a wall outlet or an extension cord; and check to make sure the green LED is on.

3. Power up the RAP® kit

• Turn the tablet ON by pressing and holding the power button for 3 to 4 seconds until the screen powers up.
• RAP® software may take 3 – 5 minutes to fully load.
• Complete all on–screen instructions.

Power button is located at the top–left corner of the tablet, adjacent to the Volume button.

What does RAP®2 Cost?

$49.95 /month + $125.00 /flash

(Shipping not included)

RAP®2 is rented to you for $49.95 per month, but if you use your kit two or more times each month we’ll waive the rental fee for that month. You are only charged $125.00 for each flash!

You no longer need to hassle with purchasing and maintaining expensive tools. We remotely maintain and update the kit as new capabilities and updates are released!


$19.95 rental fee still applies to 1st Gen RAP® kits.
See specific OE summary of RAP®2 capabilities and cost information for more details.

Flash Availability Check

For $40, we can check to see if a flash is available for your particular vehicle. If it’s determined that an update does exist for your vehicle — and if you allow our RAP® Technicians to do the flash — we will apply that $40 toward the $125 flash fee!

Please read our RAP® Customer Agreement for details.

If you would like to exchange your original RAP® kit to a RAP®2 kit, please call 844.733.5274; Option 5.
Please Note: You will also need to sign up with the new RAP®2 Agreement.

Have your RAP® Kit serial number available to process the request. Upon receipt of the RAP®2 kit, place the original RAP® kit in the same box and ship to Drew Technologies.

Must be return shipped within 24 hours.

Information & Requirements for International RAP® Use


If you are outside the borders of the USA, we may be able to help you with RAP®! Please be aware that the following are information and requirements to be able to use the RAP® Kit:

    4G modem not provided, but a USB to CAT5 adapter and 100' CAT5 cable provided to connect directly to the router

    220v countries must obtain an adaptor to convert 120v, Type B (3–prong)

    North American Sales Market vehicles only

    RAP® Service hours: 8:30am – 6:30pm EST Monday – Friday

    English speaking

    All transactions are in US dollars

If you are able to meet these requirements, please fill out the information below and Submit and a Drew representative will contact you as soon as we are able.

— Thank you!

 

 

For a copy of the RAP Customer Agreement content, click HERE. (Note: This is copy only, you must fill out the online form to register for RAP)

 

For more information about RAP®, call us toll-free at 844.REFLASH (844.733.5274)
Office hours are 8:30 – 6:30 ET Monday – Friday.

 

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